More About me..
Diploma Engineer - Dip (CSE)
Holder of Diploma in Computer Science & Engineering, awarded by Kerala Govt. Board of technical Education, India in the year 2005 after successful completion of the the Engineering Diploma course
Customer-oriented and accurate IT Technical Support Professional with more than 13 years of experience emphasizing technical support, troubleshooting, writing technical documentation, PC Procurement, planning and user training as well as Strong analytical and technical aptitude, excellent communication and a proven ability to interact with all levels of management staff
Highly skilled in providing effective technical support in hardware and software issues including diagnosis and troubleshooting Depth Knowledge in ITSM(BMC footprint) Ticketing system based L1-Helpdesk Support In-depth knowledge of performing hardware and software support for Windows and Mac products Proven record of performing hardware repairs on customer equipment such as desktops, notebooks, tablets, and printers Able to give accurate service to end users Well versed in ensuring preventative maintenance on hardware Able to ensure that all requests from user are logged and right procedures are followed
Certifications in IT field:
Microsoft Certified Azure Fundamentals
Customer Experience
Fortinet Certified Network Security Expert-NSE1 & NSE2
Cisco Wireless Network (WIFUND)
Allison Certified in Mobile and Cloud computing
Accenture Certified in Artificial Intelligence
Cyber Security from eLearning College
Aviatrix Certified Multi Cloud Networking Engineer-ACE
CertiProf Cybersecurity Foundation Professional Certificate-CSFPC
Nutanix Certified Associate – NCA 5.15
AWS Cloud practitioner Certificate from AWS
Holder of Diploma in Computer Science & Engineering, awarded by Kerala Govt. Board of technical Education, India in the year 2005 after successful completion of the the Engineering Diploma course
Customer-oriented and accurate IT Technical Support Professional with more than 13 years of experience emphasizing technical support, troubleshooting, writing technical documentation, PC Procurement, planning and user training as well as Strong analytical and technical aptitude, excellent communication and a proven ability to interact with all levels of management staff
Highly skilled in providing effective technical support in hardware and software issues including diagnosis and troubleshooting Depth Knowledge in ITSM(BMC footprint) Ticketing system based L1-Helpdesk Support In-depth knowledge of performing hardware and software support for Windows and Mac products Proven record of performing hardware repairs on customer equipment such as desktops, notebooks, tablets, and printers Able to give accurate service to end users Well versed in ensuring preventative maintenance on hardware Able to ensure that all requests from user are logged and right procedures are followed
Certifications in IT field:
Microsoft Certified Azure Fundamentals
Customer Experience
Fortinet Certified Network Security Expert-NSE1 & NSE2
Cisco Wireless Network (WIFUND)
Allison Certified in Mobile and Cloud computing
Accenture Certified in Artificial Intelligence
Cyber Security from eLearning College
Aviatrix Certified Multi Cloud Networking Engineer-ACE
CertiProf Cybersecurity Foundation Professional Certificate-CSFPC
Nutanix Certified Associate – NCA 5.15
AWS Cloud practitioner Certificate from AWS